Refunds
We want you to be totally satisfied with your purchases so please select carefully.
However, in the event that you aren't satisfied, JUMBOBAG's 'no hassle' returns policy has been designed to provide you peace of mind.
Should a product purchased online not meet your expectations, a refund or exchange will be given within 30 days of purchase (unless the item(s) is soiled, damaged or returned in an unsaleable condition). Proof of purchase from this store is required.
Refunds are issued in the original form of payment. Please note that we cannot refund any shipping or handling charges and all returns are subject to a 5% restocking fee. All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:
JUMBOBAG Refund Depot
PO Box 228
Moorabbin,Vic
3189
The rights given in this policy are in addition to your statutory rights.
If you are not satisfied with the way your return was handled, please call 1300 70 88 70 during business hours.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of the JUMBOBAG(s) and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for the JUMBOBAGs we sell are weight-based. The weight of any such item can be found on its detail page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of the JUMBOBAG(s) and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for the JUMBOBAGs we sell are weight-based. The weight of any such item can be found on its detail page.

Trade Login